Terms of Service
Effective date: April 1, 2025
1. Introduction
1.1 Subject of the Terms
These Terms of Service (hereinafter referred to as "Terms") govern the mutual rights and obligations between the provider of the PrinterHive service, which is DigitalHorizonsAI s.r.o., with its registered office at Zámostní 1155/27, Slezská Ostrava, 710 00 Ostrava 10, Czech Republic, ID No.: 22206841, VAT ID: CZ22206841, registered in the Commercial Register (hereinafter referred to as the "Provider") and the users of the Printerhive service (hereinafter referred to as the "User" or "Users").
1.2 Definition of Basic Terms
For the purposes of these Terms:
- Service means the PrinterHive cloud solution enabling remote management and control of 3D printers;
- Account means a user account within the Service;
- Plan means the configuration of the provided Service features;
- Free Plan means the basic version of the Service provided free of charge;
- Paid Plan means a version of the Service provided for a fee, extending the features of the Free Plan.
1.3 Binding Nature of the Terms
These Terms are binding for all Users of the Service. Users express their agreement with the Terms during registration for the Service and each time they log in to the Service.
1.4 Language Versions
These Terms may be available in different language versions. In case of any discrepancy between the Czech version of these Terms and any translation, the Czech version shall prevail.
2. Service Description
2.1 Purpose of the Service
PrinterHive is a cloud platform enabling remote management, monitoring, and control of 3D printers via internet connection.
2.2 Available Plans
The Service is provided in various plans, including the Free Plan and different levels of Paid Plans, the current specifications of which are available on the Service website.
2.3 Trial Mode
Upon registration, Users automatically gain access to a Paid Plan for a trial period (currently 14 days). After the trial period ends, the account will be automatically converted to the Free Plan unless the User chooses one of the Paid Plans.
3. Use of the Service
3.1 Registration and Login
Registration is required to use the Service. The User is obligated to provide truthful and complete information during registration and to update this information in case of any changes.
3.2 Rules for Using the Service
The User agrees to use the Service in accordance with these Terms, applicable laws, and good manners. The User must not:
- Use the Service for illegal activities (e.g., printing weapons, counterfeiting, producing copies without a license);
- Violate copyright or other intellectual property rights;
- Upload harmful content (e.g., malware or other dangerous files);
- Circumvent, deactivate, or otherwise interfere with security measures implemented on the platform;
- Misuse the Service in a way that could disrupt its functionality (e.g., by excessive server load or attempts to bypass technical limitations).
3.3 Prohibition of Using the Service for Certain Purposes
The User must not use the Service for:
- Illegal or harmful purposes;
- Infringement of copyright or other intellectual property rights;
- Attempts to compromise the security of the platform (e.g., hacking, DDoS attacks).
3.4 Using the Service in Compliance with Applicable Laws
Users are required to use the Service in compliance with the applicable laws and regulations of their country. The Provider bears no responsibility for violations of laws by Users.
3.5 Geographic Limitations
The Service is intended only for countries where the use of 3D printing is legal. Some features or services may be restricted according to regional laws (e.g., GDPR in the EU).
3.6 User Responsibility for Compliance with Local Regulations
The User is solely responsible for compliance with all local, state, and international laws relating to their use of the Service. The User is obligated to verify whether the creation, distribution, and use of any content they upload (including STL files, G-code, and 3D models) is legal in their jurisdiction before uploading such content. PrinterHive bears no responsibility for violations of laws caused by the User when using the Service.
3.7 Prohibited Content and Activities
It is forbidden to upload, share, or print content that violates local, state, or international laws, especially models of:
- firearms or their components
- objects infringing copyright or patents
- illegal tools or devices
- any other items whose production is prohibited in your jurisdiction
4. Liability
4.1 User Responsibility for Content
Users bear full responsibility for the content they upload to the platform (e.g., G-code files or 3D models), including compliance with copyright laws and regulations.
4.2 Limitation of Provider's Liability
The Provider is not liable for:
- Damages caused by faulty G-code, improper use of the Service, or outages of cloud storage;
- Indirect, incidental, or consequential damages (e.g., lost profits or business interruption) caused by the use of the Service;
- Damages caused by outages or errors of third-party services used to provide the Service;
- Unavailability of the Service caused by events beyond the Provider's control, such as natural disasters, internet outages, or cyber attacks;
- Loss of data caused by Service outage, User error, or other circumstances beyond the Provider's control.
4.3 Responsibility for Service Outages
The Provider is not liable for damages caused by Service outages. In case of unplanned outages, the Provider may offer compensation in the form of extending the subscription period by the duration of the outage. Planned maintenance will not be compensated, and Users will be informed about it in advance.
4.4 Providing the Service "As Is"
The Provider provides the Service "as is" and is not liable for specific results, compatibility with all hardware, or meeting specific User expectations.
4.5 Global Limitation of Liability
PrinterHive serves exclusively as a technological platform enabling remote management of 3D printers and bears no responsibility for the specific use of this technology by Users. Users expressly acknowledge and agree that PrinterHive and its representatives bear no responsibility for damages of any kind arising from the use of the Service or content created using the Service.
5. Data Protection and Privacy
5.1 Processing and Storage of Data
Data will be stored only for the period necessary for providing the Service. Users may request deletion of their data unless this conflicts with legal obligations (e.g., accounting).
5.2 Data Portability
Users may request the export of their personal data and content associated with their account (e.g., print files) in a machine-readable format, if permitted by the technical infrastructure.
5.3 Use of Third-Party Services
The Provider uses third-party services (e.g., payment gateways, hosting services) that may process User data. Details about these services and how data is processed are provided in the Privacy Policy.
6. User Content and License
6.1 License to User Content
By uploading any content to the platform, the User grants PrinterHive a non-exclusive, worldwide, royalty-free license to use, store, and process this content solely for the purpose of providing the Service. The User declares that they have all necessary rights to the content they upload and that this content does not infringe the rights of third parties.
6.2 Intellectual Property Rights
The User retains all intellectual property rights to their content but bears full responsibility for infringement of third-party intellectual property rights. PrinterHive reserves the right to remove any content that allegedly infringes intellectual property rights without prior notice.
7. Payments and Plans
7.1 Paid Plans
Paid Plans are charged according to the current price list available on the Service website.
7.2 Changes to Prices and Plans
The Provider reserves the right to change prices and features of Plans. Users will be informed about these changes with sufficient advance notice (e.g., 30 days).
7.3 Changing or Switching Between Plans
The User may upgrade to a higher Plan at any time with immediate activation of new features. Downgrading to a lower Plan will take effect after the end of the current billing period.
7.4 Termination of Access to Paid Features Due to Non-Payment
If the User does not pay for a Paid Plan, their account will be automatically converted to the Free Plan without loss of data.
8. Duration and Termination
8.1 Duration of the Agreement
The agreement between the Provider and the User is concluded for an indefinite period.
8.2 Termination of the Agreement by the User
The User may terminate the agreement at any time by deactivating their Paid account and switching to the Free Plan. The remaining prepaid period will not be refunded.
8.3 Deactivation of the Account by the User
The User may deactivate their account at any time through the settings in the application. Data associated with Paid accounts will be stored only for the period required by law (e.g., invoices according to accounting law). For Free accounts, data can be deleted immediately.
8.4 Rules for Free Accounts
The Provider reserves the right to change or terminate the features of the Free Plan at any time. Free accounts may be deactivated and their data deleted after 3 months of inactivity.
8.5 Termination of the Account by the Provider
The Provider reserves the right to terminate the User's account in case of violation of these Terms (e.g., illegal activities, non-payment). If the situation allows, Users will be notified in advance.
8.6 Violation of Terms
The Provider reserves the right to immediately block the User's account in case of serious violation of the Terms, such as illegal activities or attempts to compromise security, without entitlement to a refund.
8.7 Termination of the Service as a Whole
The Provider reserves the right to terminate the operation of the Service with prior notification to Users (e.g., 30 days in advance). Users with Paid Plans may receive a proportional refund for the unused period.
8.8 Termination of Specific Features or Services
The Provider reserves the right to terminate the provision of specific features or services at any time if necessary (e.g., due to technological changes or low usage).
9. Intellectual Property
9.1 Protection of Intellectual Property
The Provider owns all software, design, and content of the platform unless expressly stated otherwise. Users must not copy, modify, or distribute parts of the platform without prior written consent.
9.2 Feedback from Users
Users may provide feedback, including bug reports and improvement suggestions. The Provider reserves the right to use this feedback without entitling the User to any compensation.
10. Technical Aspects
10.1 Updates and Maintenance
The Provider may perform regular updates and maintenance, which may temporarily limit the availability of the Service. Users will be informed about planned maintenance in advance, if possible.
10.2 Rules for Using API
In the future, an API will be made available, the use of which will be limited to specific purposes and conditions, including limits on the number of requests per minute and prohibition of misuse for unauthorized purposes.
10.3 Changes to Technical Requirements
The Provider reserves the right to change the technical requirements for using the Service (e.g., supported operating systems or browsers). Users will be informed about these changes in advance.
10.4 Harmful Content
The Provider reserves the right to remove harmful content (e.g., malware or other dangerous files) and block the account of the User who uploads such content.
11. Communication and Customer Support
11.1 Communication with Users
All communication with Users, including notifications about changes to the Terms, planned maintenance, or billing, will take place via email or notifications in the application.
11.2 Rules for Communication with Customer Support
Users must not misuse customer support (e.g., offensive or inappropriate behavior). Priority support is available only for Paid Plans, while basic support is available to all Users.
12. Business Customers (B2B)
12.1 Rules for Business Accounts
Business customers are responsible for ensuring that their employees comply with these Terms. Billing is based on the information provided during registration, and the customer is obligated to ensure its accuracy.
13. Legal Jurisdiction and Dispute Resolution
13.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the Czech Republic, regardless of conflict of law provisions. Users from the European Union have additional rights guaranteed by consumer laws in their country of residence if these rights are more favorable.
13.2 Dispute Resolution Mechanism
All disputes arising from these Terms or in connection with them will be resolved primarily through amicable means. If the dispute cannot be resolved amicably, it will be submitted to the competent court in the Czech Republic, unless local laws in the User's jurisdiction require otherwise.
13.3 Legal Disputes
Disputes between Users and the Provider will be resolved primarily out of court. If no agreement is reached, the jurisdiction of the Czech Republic applies, unless local laws in the User's jurisdiction require otherwise.
14. Changes to the Terms
14.1 Possibility of Changing the Terms
The Provider reserves the right to modify these Terms at any time. Users will be informed about changes in advance (by email or notification in the application).
14.2 Validity of Changes
Changes to the Terms take effect immediately upon publication of the updated Terms. Continued use of the Service after the publication of changes constitutes agreement with these changes.
15. Final Provisions
15.1 Severability
If any provision of these Terms is or becomes invalid or ineffective, the remaining provisions remain valid and effective.
15.2 Validity and Effect
These Terms become valid and effective on the day of their publication on the Provider's website.