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Printerhive.com

Privacy Policy

Effective date: March 8, 2026

1. Introduction

1.1 Controller

This Privacy Policy (the "Policy") describes how DigitalHorizonsAI s.r.o., with its registered office at Zámostní 1155/27, Slezská Ostrava, 710 00 Ostrava 10, Czech Republic, ID No.: 22206841, VAT ID: CZ22206841 (the "Provider", "we", "us", or "our"), processes personal data in connection with the public Printerhive website, the Printerhive application, and related services (collectively, the "Service").

1.2 Scope

This Policy applies both to visitors of the public marketing website and to users of the Printerhive application and related support, billing, and operational processes.

1.3 Optional Technologies and Consent

Accessing the website or using the Service does not by itself mean that you consent to optional analytics, marketing, personalization, or chat technologies. Where applicable law requires consent for optional cookies or similar technologies, we request that consent separately before enabling them.

1.4 Global Use

This Policy is designed to reflect our obligations under applicable data protection laws, including GDPR (EU), CCPA/CPRA (California), PIPEDA (Canada), and other relevant laws where they apply.

2. Data We Collect

2.1 Data You Provide to Us

Depending on how you interact with Printerhive, we may collect:

  • Account and registration data, such as name, email address, and login credentials
  • Billing and company data, such as address, company ID, VAT ID, and payment-related information
  • Information about your printers, locations, configurations, and connected infrastructure
  • Files and operational content uploaded to the Service, such as G-code and 3D model-related data
  • Communication records, including support requests, sales inquiries, and onboarding discussions

2.2 Data Collected Automatically

When you use the public website or the Service, we may automatically receive or generate:

  • IP address and request metadata
  • Browser, device, and operating system information
  • Timestamps, routing, and diagnostic information
  • Security, abuse-prevention, and error logs
  • Aggregate traffic, performance, and high-level conversion statistics on the public website

On the public website, we may run limited privacy-friendly analytics by default. Optional advertising, richer analytics, and similar tools are activated separately based on the consent model described below.

2.3 Cookies and Similar Technologies

The public website is designed to avoid optional analytics and marketing cookies by default wherever possible. It may still use privacy-friendly cookie-less or memory-based measurement, and our infrastructure may use strictly necessary technical cookies or similar storage where needed for security, load balancing, abuse prevention, or to complete an action explicitly requested by the user.

  • Security and bot protection on hosting or CDN infrastructure
  • Load balancing, availability protection, and rate limiting
  • Temporary technical state required to complete a user-requested action

We may also use privacy-first aggregated measurement, such as Cloudflare Web Analytics, and limited cookie-less analytics to understand overall traffic, performance, and conversion trends on the public website without intentionally building advertising profiles. Optional analytics and marketing technologies are enabled only after consent where required.

3. How We Use Personal Data

We may use personal data to:

  • Provide, operate, and improve the Service
  • Manage accounts, subscriptions, billing, and customer relationships
  • Respond to inquiries, support requests, and sales communication
  • Operate and secure the public website and supporting infrastructure
  • Detect abuse, fraud, misuse, and technical issues
  • Evaluate aggregate website traffic, performance, and conversion outcomes
  • Comply with legal obligations and protect our legal rights

3.1 Legal Bases for Processing

We rely on one or more of the following legal bases, depending on the context:

  • Performance of a contract, where processing is necessary to provide the Service you requested
  • Legitimate interests, such as operating, securing, supporting, and improving the Service and public website
  • Consent, where required for optional analytics, marketing, personalization, or similar technologies
  • Compliance with legal obligations, including accounting, tax, and regulatory duties

4. Data Sharing

4.1 Service Providers and Recipients

We may share personal data with recipients that help us operate the business and the Service, such as:

  • Hosting, CDN, cloud infrastructure, and security providers
  • Payment, invoicing, communication, and support service providers
  • Professional advisers, auditors, and legal service providers where necessary
  • Public authorities or other third parties where disclosure is required by law or necessary to protect rights

4.2 International Transfers

Some recipients may process data outside the European Economic Area or your home jurisdiction. Where required, we use appropriate safeguards, such as standard contractual clauses or equivalent transfer mechanisms.

5. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, destruction, or alteration.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Policy, including to provide the Service, comply with legal obligations, resolve disputes, and protect our legitimate interests.

7. Your Rights

Depending on the law that applies to you, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate or incomplete data
  • Erasure in certain situations
  • Restriction of processing in certain situations
  • Data portability
  • Objection to processing based on legitimate interests
  • Withdrawal of consent at any time where processing is based on consent
  • The right not to be subject to certain automated decision-making where applicable

To exercise your rights, contact us using the details below. If you are in the EU/EEA, we generally respond without undue delay and within one month unless the law allows a longer period.

8. Children

The Service is not intended for individuals under 16 years of age, and we do not knowingly collect personal data from children under 16.

9. Changes to This Policy

We may update this Policy from time to time to reflect legal, operational, or product changes. The current version will always be published on this page.

10. Contact Information

If you have questions about this Policy or the processing of personal data, contact us:

  • By email at info@printerhive.com
  • By mail at DigitalHorizonsAI s.r.o., Zámostní 1155/27, Slezská Ostrava, 710 00 Ostrava 10, Czech Republic

11. Supervisory Authority

If you believe that our processing of personal data violates applicable law, you may lodge a complaint with the competent supervisory authority. In the Czech Republic, this is the Office for Personal Data Protection (www.uoou.cz).

12. Additional Regional Information

12.1 European Union and EEA

For users in the EU and EEA, we act as a controller where we determine the purposes and means of processing.

12.2 California

For California residents, we do not sell personal data within the meaning of applicable California privacy law.

12.3 Other Regions

If you need jurisdiction-specific information, contact us and we will provide additional details where applicable.